The study went well. A positive result! Analysis of the satisfaction survey results of medical libraries users

Abstract

Modern academic libraries, including medical libraries, constantly strive to achieve their users’ needs as accurately as possible. Consequently, that is why libraries efficiency is measured by users’ satisfaction rate. It includes resources and their availability, employees’qualifications as well as the libraries’ housing conditions. Users’ opinions can be beneficial as they verify previous work of libraries and signpost new directions in development. Therefore, in 2017 there was organized the users’ satisfaction survey in academic libraries. It was a part of „Analysis of Scientific Libraries Functioning” project initiated by The Polish Librarians’ Association. 32 academic libraries, including 5 medical libraries, participated in the survey. This paper presents the results in medical libraries. It is an attempt to plan new solutions based on the previously determined best functioning mechanisms and define the features that still need improvement.